![]() Even worse, the guy tried to charge me again even though the receipt clearly said “PAID” so I had to tell him that in fact I had the receipt. So I drove all the way downtown to get the package that was supposed to be a surprise that now my husband clearly knew about AND it wasn’t in the gift box I paid for, there was no note that was clearly on my receipt that I had typed for him and I still paid the delivery charge. I called back and decided I guess I would just go pick them up myself. They then told him on the voicemail the address was undeliverable even though it was correct and very obvious and I had to call them again to give them the address to the HQ because they don’t deliver to my house and didn’t offer any other options.Īnnoyed, I then called HQ to discover nobody would be there to receive the package and that’s when I found out that in the 20 minutes I’d spent talking to my husband and calling his other work location, they still hadn’t even sent my package out for delivery anyway. Three hours later my husband hadn’t heard from anyone and asked me what was going on when he suddenly got a voicemail around 5PM (I placed the order at 1PM) about the cookies. The lady on the phone was less than polite and informed me that my order would arrive shortly because it had indeed been sent out for delivery. I was annoyed by this given that it says clearly on the website it’s typically 30-45 minutes until cookies are delivered and my order hadn’t even moved past baking. I put his correct phone number and everything and waited. ![]() I ordered them to be delievered to my husband’s work (correct address) with a special box and a note for a surprise. I had a bad experience with Insomnia Cookies. Romantic Restaurants in Charlottesville.Restaurants for Special Occasions in Charlottesville.Restaurants for Group Dining in Charlottesville.Late Night Restaurants in Charlottesville.Kid Friendly Restaurants in Charlottesville.Food Delivery Restaurants in Charlottesville.Breakfast Restaurants in Charlottesville.Best Pork Tenderloin in Charlottesville. ![]() Best Tandoori Chicken in Charlottesville.Vegetarian Restaurants in Charlottesville.Mexican Restaurants for Large Groups in Charlottesville.Gluten Free Restaurants in Charlottesville.Fast Food Restaurants in Charlottesville.American Restaurants with Private Dining in Charlottesville.Hotels near (SHD) Shenandoah Valley Airport.Hotels near (RIC) Richmond Intl Airport (Byrd Field).Hotels near Kluge-Ruhe Aboriginal Art Collection of the University of Virginia. ![]() Hotels near The Glass Palette - Interactive Glass Art Studio.Hotels near Unlocked History Escape Rooms.Hotels near Norm's Executive Transportation.Charlottesville Hotels with Tennis Courts.Charlottesville Hotels with Smoking Rooms.Hampton by Hilton Hotels in Charlottesville.InterContinental (IHG) Hotels in Charlottesville.Use Insomnia’s delivery app to approved company standards and provide accurate status updates to customers.Provide quality customer service through positive and professional interaction with customers whether in-person or by phone. ![]()
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